Privacy Policy

Locale is a verified student deals marketplace operated by Locale Technologies LLC in Ithaca, NY. This policy describes the personal data we collect from students who use the Locale mobile app and the localecard.com website, how we use it, who we share it with, and the choices you have. Locale includes student deals and curated local event information.

The short version: we collect what we need to verify you are a student, show you local deals, let you redeem them in person, and give you a working account. If you choose to report a problem or suggest a business, we also collect the information you enter in that form. You can delete your account at any time from the app and the deletion runs immediately.

This policy applies to students who sign up for Locale through the mobile app, and to visitors of localecard.com. A separate policy governs business accounts used by partner businesses through business.localecard.com.

Locale is intended for verified college students. We do not knowingly collect personal information from anyone under 13 years old. If you believe we have collected information from a child under 13, email us at support@localecard.com and we will delete it.

• Verify that you are a student so you can browse offers limited to verified students.
• Show your required name and graduation year on your membership card.
• Let you save deals and redeem them at participating businesses.
• Show curated local event information and let you save upcoming events.
• Confirm in-person redemptions using a QR code or redemption code owned by the participating business.
• Help partner businesses understand how their offers perform (aggregated views, saves, and confirmed redemptions per offer).
• Send transactional emails such as account confirmation, student verification codes, and password reset.
• Send occasional deal alerts when you choose to enable notifications. Locale limits deal push campaigns to at most one per day.
• Improve the app, fix bugs, and prevent abuse.
• Review issue reports and business suggestions submitted in the app.
• Process your account deletion when you request one.

We do not sell your personal information, and we do not share it with advertisers.

We work with the following service providers to operate Locale. They process data on our instructions and are bound by their own terms and security commitments.

• Supabase (database, authentication, server functions). Used to store and read all account data and to run the in-app account deletion function.
• Resend (transactional email). Used to send account-confirmation emails, student verification codes, and password-reset emails.
• Vercel (web hosting). Hosts localecard.com and the email-confirmation bridge pages at /confirm and /reset-password.
• Expo (mobile app builds and push delivery). Used to build the app, generate device push tokens, and deliver notifications you enable.
• Sentry (application diagnostics). Used to receive crash and performance information so we can diagnose reliability problems. Locale does not attach your name or email address to Sentry events.
• Apple (mobile app distribution and notifications). Apple distributes the iOS app and delivers enabled notifications through Apple Push Notification service. Apple may collect crash reports and basic device information under its own privacy policy.
• Approved event information providers, including Downtown Ithaca Alliance. Locale displays reviewed event information and links back to the original source under the permission and attribution terms agreed with each provider.

We may share information about specific offers and their performance with the partner business that created the offer, such as the number of times their offer was viewed, saved, or redeemed. We do not share your name or email with businesses. We also do not share your private report details or business suggestion text with businesses.

We may also disclose information when required to comply with law, to enforce our Terms of Service, or to protect the safety of our users or others.

Event, ticket, registration, organizer, directions, and source links may open websites or apps operated by third parties. Locale does not send your Locale account identity to those operators, but their services may process information under their own privacy policies once you leave Locale.

We keep account and activity data while your account is active. If you delete your account from the app, the underlying account and personal data is removed immediately as described below.

We may retain a small audit record of completed deletions (see above) and certain transactional records for as long as we reasonably need them for legal, fraud-prevention, accounting, or security reasons. These records do not contain directly identifying profile data.

Private report details and administrator resolution notes are removed 365 days after a report is resolved or dismissed. Private suggestion text is removed 365 days after its suggestion group is linked or dismissed. Pending items may remain available while they still need review. Deleting your account removes or scrubs the private text linked to your student account.

You can delete your Locale account at any time from inside the app: open Profile, tap Delete account, read the confirmation, and tap Delete my account.

When you tap that button, Locale immediately runs a server function that:

• Deletes your authentication record so you can no longer sign in.
• Deletes your profile, student membership, saved deals, saved events, push tokens, redemption intents, and redemption history.
• Removes or scrubs private report details and business-suggestion text linked to your account.
• Keeps offer and experience analytics events only as non-identifying metrics by removing the link to your account.
• Writes a small audit record (described above) confirming the deletion happened, with no directly identifying information.

In rare cases the deletion may fail (for example, because of a temporary service issue). If that happens you will see an error inside the app and the audit record will be marked as failed. We review failed deletions and complete them manually. If your deletion does not appear to complete, email support@localecard.com and we will resolve it.

You can:

• Sign in to the app at any time to see what is on your membership card.
• Contact us to correct your full name, graduation year, or verified student email.
• Choose whether to enable device notifications. You can turn them off at any time in your device settings.
• Delete your account in the app (see above).
• Email us with any other privacy request.

If you live in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the right to know what personal information we collect about you, to delete it, and to correct it. You can exercise these rights by using the in-app deletion flow described above, or by emailing support@localecard.com.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

Locale is operated from the United States, and our service providers are primarily based in the United States. By using Locale you understand that information will be processed in the United States.

Locale is currently focused on college students in the United States. We are not actively serving users in the European Union, United Kingdom, or other jurisdictions that have their own data protection rules. If you contact us from one of those regions, we will work in good faith to honor reasonable privacy requests.

We use industry-standard practices to protect your information, including TLS in transit, encryption at rest by our database provider, hashed passwords, row-level security on account data, hashed business redemption codes, and server-validated redemption limits. No system is perfectly secure, and we cannot guarantee absolute security, but we treat your data with care and we keep our infrastructure up to date.

Locale is intended for verified college students. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with information, email support@localecard.com and we will delete it.

We may update this policy from time to time as the product evolves. When we make a material change, we will update the effective date at the top of this page and, when appropriate, notify you inside the app or by email. Your continued use of Locale after a change takes effect means you accept the updated policy.

For any privacy question or request, email support@localecard.com or write to:

Locale Technologies LLC
Ithaca, NY
United States